“He wanted to say, oh, how he wanted to say:
Craftsmen, D’you know what that means? It means men with some pride, who get fed up and leave when they’re told to do skimpy work in a rush, no matter what you pay them. So, I am employing people as “Craftsmen” now who’re barely fit to sweep out a workshop. But you don’t care, because if they don’t polish a chair with their arse all day you think a man who’s done a seven-year apprenticeship is the same as some twerp who can’t be trusted to hold a hammer by the right end.
He didn’t say this aloud, because although an elderly man probably has a lot less future than a man of twenty, he’s far more careful about it…”
– Going Postal (Terry Pratchett)